January 2016 - November 2021
Managed all day-to-day operations for the Enterprise Data Warehouse.  Managed an offshore adhoc/incident team that supports daily loads and one-off requests.  Team delivered over 800 work items in 2021. Managed all aspects of release work including sprint planning, prioritization, story pointing, resource planning, and final deployment signoff.  Released 170+ bug fixes or small enhancements in 2021 through 10 scheduled monthly releases. Transitioned 2 offshore development teams to alternating 8-week agile sprints.

Mentored and supported individual professional development plans for a team of 8 direct-report and 3 onsite contractor Data Analysts, Data Engineers, and Technical Leads.  Created and implemented new hire onboarding program and Roles & Responsibilities guidelines for entire department.

Identified areas of improvement and oversaw development efforts to reduce manual tasks, implement automation, and eliminate redundant processing.  Key initiatives resulted in runtime improvements of 70+%.

Facilitated cross-team initiatives through processing and testing ~300 test files annually.  Led effort to automate load process and regression testing, cutting overall turnaround time from 3 days to < 24 hrs. Partnered with source systems to deliver fixes and historical recoveries.

Supported data calls and incident resolution for 2 claim systems (coverage validation), 2 financial systems/processes (financial and attribute reconciliation) and 1 regulatory application (bureau).  

Led communication with Executive Leadership and business stakeholders regarding project status and changes to priority across a variety of business units and projects. 

Personally supported all phases of the SDLC including requirements development, root cause analysis, and testing.  Self-taught SQL to an advanced level.  Able to write and debug.

April 2015 - January 2016
Primary testing resource for the Atlas Data Warehouse to FRS Claims Posting Project. Directly managed and served as primary communicator for offshore development resources dedicated to the project. Developed reconciliation queries using SQL for financial and reporting attributes and completed "first pass" reconciliation to identify any discrepancies. Resolved discrepancies in implemented business rules for financial reporting attributes. Developed and maintained project documentation including Issue & Requirements Tracking, Source to Target Mapping, Testing Strategy, Project Timeline and High Level Milestones. Coordinated with other IT teams and business stakeholders.

January 2013 - January 2016
Provided guidance, support, and accountability to driven women who were seeking work-life balance and lifesytle improvements through one-on-one and group coaching programs. Developed course materials and provided trainings and seminars on various personal development and health topics at organizations throughout PA & NJ. Managed all aspects of an online business including website development and maintenance (Wordpress & SquareSpace), email communication management, payment systems and scheduling integration, and social media management.

July 2014 - March 2015
Managed a multi-million dollar warehouse expansion project from the business perspective. Developed and maintained a detailed project plan for 7 distinct business units. Identified risks to project budget & schedule and worked with the project team to develop detailed risk mitigation plans. Coordinated between business, IT, and construction teams to ensure successful project execution. Hosted routine project review meetings with Executive staff.

March 2012 - March 2014
Provided holistic overview of entire product suite “health” through adhoc report development and quantitative data analysis. Developed and automated ad hoc reporting using SQL Server Reporting Services, Cognos, and Excel. Independently learned and implemented MDX and SQL programming languages to support report development. Incorporated process improvements and led implementation of various tools to optimize Developer and QA workflows, including implementation of a cross-team code quality and defect identification tool (Sonar) from conception to roll-out.

August 2009 - December 2013
Served as project co-lead and project technical lead for the fundraising, design, and construction of a potable water distribution system for a rural village in the Philippines.

January 2011 - May 2011
Completed quality assurance testing, including development and execution of test plans and exploratory testing. Provided customer implementation and production support through coordination with development and implementation teams to ensure successful product execution and client satisfaction. Developed a self-service product support Wiki for Frequently Asked Questions and common configurations. Developed Excel-based reports using product-specific Key Performance Indicators for QA and Development teams.

January 2010 - June 2010
Provided direct instruction for 9th grade Algebra 1 and 10th grade Geometry for general education and special education students and tutoring services for 7th grade Mathematics students consistent with local and state academic standards.

August 2005 - December 2009
Rapid growth from Case Steward to Project Manager. Managed a portfolio of 70+ active environmental investigations for a major petroleum client. Developed portfolio work scopes with associated fees annually. Simultaneously managed execution of work scopes and tracked financials for projects in all stages of the regulatory process. Conducted weekly and quarterly client update meetings to ensure compliance with project scope and budget. Coordinated with regulators for approval of work plans, negotiation regarding project deficiencies, and/or overall project regulatory status. Provided technical support on a variety of assessment and remediation projects. Managed contractors and field staff during construction, investigation, and remediation field activities and confirmed adherence to health and safety protocols during field visits.

Sept 2008-Nov 2008
Provided onsite engineering consultation for the upgrade of an urban sanitary sewer system in Tela, Honduras.

Sept 2004-August 2005
Prepared documentation for regulatory and client review. Analyzed lab data and prepared corresponding visual representations. Supervised field activities including excavation and well drilling and performed soil, water, and air sampling.

2013 - 2014

2012 - 2013

2000 - 2004
GPA = 3.24